About Hey Now
Predefined Attention Trees
Take your customers through a predefined service tree and teach them in a simple and intuitive way how to navigate through it.
Hey Now allows it to be integrated into all the systems of your company to fully personalize the interaction with your customers. Connect information from SAP, Microsoft Dynamics, Memory, Avaya, Genesys and many more.
Give your customer the option to interact with a customer service representative with our Operator Panel. If the bot cannot answer your client's query or if they prefer to speak to a human, Hey Now transfers the communication to a human through the same channel that the client contacted.
If you prefer that your client express himself freely when interacting with your bot, add Artificial Intelligence so that he understands natural language, sentiment analysis, text to speech, speech to text and more.
Access your chatbot's interaction information with Hey Now Reports in real time. Choose the data you want to obtain, number of interactions, unique users, preferred options, conversions, among others.
Our chatbots platform is 100% hosted in the cloud, which means that you do not have to have infrastructure for its operation and you can access its functionalities from anywhere.